FAQ

Frequently Asked Questions

 

 

FAQ

Frequently Asked Questions

 

 

 

How can I order a cake, pastries or cupcakes?

How far in advance should I place my order?

Do you have cakes for sale in the shop?

Do I need an appointment to come down and order a cake?

What type of payment do you accept?

How much are your wedding cakes?

What happens during a wedding cake consultation?

Which cake flavors are in the sample box?

How many people can I bring for a wedding cake consultation?

Can I have more than one flavor in my cake?

Is there a delivery charge for wedding cakes?

How do we book you for our wedding date?

How soon do we need to decide what the cake will look like?

Do you make any gluten free items?

My event is on a Sunday.  Are you open on Sundays? 

 

Contact us at 585-546-1420 or email if we haven't answered your question here.

 

 

 

 

 

 

 

How can I order a cake, pastries or cupcakes?

You can either call us at 585-546-1420 or email us at premierpastry@msn.com

 

How far in advance should I place my order?

The more notice the better to guarantee your selection. We recommend at least one week's notice for cakes.  Miniature pastries and cupcakes we can turn around with less notice. But it never hurts to call to inquire about our availability

 

Do you have cakes for sale in the shop?

All of the cakes we do are to order so we don't have cakes ready made for sale at the shop.  We do have a selection of cupcakes and individual 4" tarts like Pecan and Apple Crumb available for purchase.

 

Do I need an appointment to come down and order a cake?

We recommend scheduling an appointment if you would like to come to the shop and discuss your cake ideas. We may not be available if you stop by, either because we're already meeting with someone or busy finishing up orders on deadline. We typically schedule appointments on Tuesdays and Wednesdays with the latest appointment at 5:30 PM. After the first of the year until Easter we schedule appointments on Saturdays as well. We'll do our best to accommodate your schedule. 

 

What type of payment do you accept?

Cash, Check, Visa, Mastercard, American Express and Discover

 

How much are your wedding cakes? 

Our wedding cakes are priced according to the size, finish, and design. We offer a Buttercream, Rolled Fondant or Chocolate Ganache finish. Prices range from $3.25 to $6.00 per serving for most designs regardless of the flavor you choose.

 

What happens during a wedding cake consultation?

We will go over the details of your reception and any ideas you may have for the cake design.  We'll outline a variety of options for you in terms of size and price for the cake and send you home with a box of cake samples for you to try.  If, at a later date you would like to try any of the other flavors we offer, you may purchase a small 6” cake for twenty five dollars.

 

Which cake flavors are in the sample box?

The samples we have chosen are Traditional White Wedding Cake with Vanilla Buttercream, Raspberry Almond Torte, Chocolate Praline Torte, Chambord Gateau, Mocha Walnut Torte, and Chocolate Raspberry Truffle Torte.  

 

How many people can I bring for a wedding cake consultation?

You may bring as many people as you like.  Remember. we will be sending you home with cake to taste.  It may be more convenient to bring those people who can help you design the cake and gather people later on that will help you taste the cake. 

 

Can I have more than one flavor in my cake?

Regardless whether it's a 5 tier wedding cake or a small 2 tier birthday cake you may have as many flavors as you have tiers.  There is no addtional charge for multiple flavors.

 

Is there a delivery charge for wedding cakes?

There is a charge for us to deliver and set up your wedding cake.  The delivery charge varies with location.  We deliver to most locations around Monroe County and beyond including Belhurst Castle, Bristol Harbor and Esperanza Mansion.  It is possible for you, a friend or family member to pick up the cake if your reception is somewhere that we don't deliver to. 

 

How do we book you for our wedding date?

A deposit of half the total cost of the cake is required to secure your wedding date. Deposits will be refunded up to four months before the event date if you need to cancel.

 

How soon do we need to decide what the cake will look like?

Six weeks before the wedding the design details of the cake should be finalized. One week before the wedding we will need the final guest count and the cake flavors you have chosen. The balance is due at this time.

 

Do you make any gluten free items?

There are a number of our miniature pastries that are gluten free.  We also make a Chocolate Cosmos, which is a flourless chocolate cake, around Christmastime but with enough notice can make it anytime of the year.

 

My event is on a Sunday. Are you open on Sundays?

While the shop is closed on Sundays we are available for Sunday events.  We are available to deliver cakes and pastries for Sunday events or can arrange a specific pickup time for you.  Feel free to call and discuss your options.  We will figure out the best way to get your items to your event.

 

 

 

 

 

 

 

 

How can I order a cake, pastries or cupcakes?

How far in advance should I place my order?

Do you have cakes for sale in the shop?

Do I need an appointment to come down and order a cake?

What type of payment do you accept?

How much are your wedding cakes?

What happens during a wedding cake consultation?

Which cake flavors are in the sample box?

How many people can I bring for a wedding cake consultation?

Can I have more than one flavor in my cake?

Is there a delivery charge for wedding cakes?

How do we book you for our wedding date?

How soon do we need to decide what the cake will look like?

Do you make any gluten free items?

My event is on a Sunday.  Are you open on Sundays? 

 

Contact us at 585-546-1420 or email if we haven't answered your question here.

 

 

 

 

 

 

 

How can I order a cake, pastries or cupcakes?

You can either call us at 585-546-1420 or email us at premierpastry@msn.com

 

How far in advance should I place my order?

The more notice the better to guarantee your selection. We recommend at least one week's notice for cakes.  Miniature pastries and cupcakes we can turn around with less notice. But it never hurts to call to inquire about our availability

 

Do you have cakes for sale in the shop?

All of the cakes we do are to order so we don't have cakes ready made for sale at the shop.  We do have a selection of cupcakes and individual 4" tarts like Pecan and Apple Crumb available for purchase.

 

Do I need an appointment to come down and order a cake?

We recommend scheduling an appointment if you would like to come to the shop and discuss your cake ideas. We may not be available if you stop by, either because we're already meeting with someone or busy finishing up orders on deadline. We typically schedule appointments on Tuesdays and Wednesdays with the latest appointment at 5:30 PM. After the first of the year until Easter we schedule appointments on Saturdays as well. We'll do our best to accommodate your schedule. 

 

What type of payment do you accept?

Cash, Check, Visa, Mastercard, American Express and Discover

 

How much are your wedding cakes? 

Our wedding cakes are priced according to the size, finish, and design. We offer a Buttercream, Rolled Fondant or Chocolate Ganache finish. Prices range from $3.25 to $6.00 per serving for most designs regardless of the flavor you choose.

 

What happens during a wedding cake consultation?

We will go over the details of your reception and any ideas you may have for the cake design.  We'll outline a variety of options for you in terms of size and price for the cake and send you home with a box of cake samples for you to try.  If, at a later date you would like to try any of the other flavors we offer, you may purchase a small 6” cake for twenty five dollars.

 

Which cake flavors are in the sample box?

The samples we have chosen are Traditional White Wedding Cake with Vanilla Buttercream, Raspberry Almond Torte, Chocolate Praline Torte, Chambord Gateau, Mocha Walnut Torte, and Chocolate Raspberry Truffle Torte.  

 

How many people can I bring for a wedding cake consultation?

You may bring as many people as you like.  Remember. we will be sending you home with cake to taste.  It may be more convenient to bring those people who can help you design the cake and gather people later on that will help you taste the cake. 

 

Can I have more than one flavor in my cake?

Regardless whether it's a 5 tier wedding cake or a small 2 tier birthday cake you may have as many flavors as you have tiers.  There is no addtional charge for multiple flavors.

 

Is there a delivery charge for wedding cakes?

There is a charge for us to deliver and set up your wedding cake.  The delivery charge varies with location.  We deliver to most locations around Monroe County and beyond including Belhurst Castle, Bristol Harbor and Esperanza Mansion.  It is possible for you, a friend or family member to pick up the cake if your reception is somewhere that we don't deliver to. 

 

How do we book you for our wedding date?

A deposit of half the total cost of the cake is required to secure your wedding date. Deposits will be refunded up to four months before the event date if you need to cancel.

 

How soon do we need to decide what the cake will look like?

Six weeks before the wedding the design details of the cake should be finalized. One week before the wedding we will need the final guest count and the cake flavors you have chosen. The balance is due at this time.

 

Do you make any gluten free items?

There are a number of our miniature pastries that are gluten free.  We also make a Chocolate Cosmos, which is a flourless chocolate cake, around Christmastime but with enough notice can make it anytime of the year.

 

My event is on a Sunday. Are you open on Sundays?

While the shop is closed on Sundays we are available for Sunday events.  We are available to deliver cakes and pastries for Sunday events or can arrange a specific pickup time for you.  Feel free to call and discuss your options.  We will figure out the best way to get your items to your event.

 

 

 

 

 

 

 

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